What problems have we solved? 

The older/existing invite email was limited in customizations. Customers weren’t able to change the subject, changes to the email body were restrictive and there were no dynamic variables to create more effective emails. This created multiple pain-points for customers and internal teams for a feature that was heavily used.

How did we solve it? 

Invite emails are now fully customizable, easier to use and also come bundled with preview emails capability, dynamic variables and many useful features. Here’s a quick overview of some exciting new possibilities:

• Email subject and body are now fully customizable
• You can use dynamic variables/keys to create more personalized and effective emails. Know more about the keys available.
• New Preview Email feature to send an email to your or any inbox to see how the actual email will look like.
• Rich-text editing options to easily create the email as per your requirements.
• Customizable call-to-action button.
• You can customize the sender name (not sender email address, it can’t be changed and will be admin.mettl@mercer.com)
• Intuitive interface for easy crafting of emails.

Key points to note:

• The new invite emails will be available for everyone.
• Editing invite email will open the editor in a new tab.
• This update is applicable only to the invite emails and not applicable to reminder emails. We will plan reminder email improvements in future releases.