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Online Remote Proctoring Guide: Everything You Need to Know About Proctoring

Examination and Proctoring | 10 min Read

Online Remote Proctoring Guide: Everything You Need to Know About Proctoring

Introduction

Digitization is in! Many physical processes are going remote as industries globally are capitalizing on digital technologies to navigate the seemingly never-ending challenges and bottlenecks to seamless execution. Education and examinations are amplifying this seminal shift. Countless universities and institutes across the globe have embraced online solutions for exams with certitude and optimism to fuel continuity. Concurrently, they are also seizing the opportunity to enhance their reach and drive connectedness in multiple ways.

At the core of this profound shift is the desire for a foolproof environment in which online exams must be given and taken. Hence, the administration of online exams has led to the rise of a revolutionary technology, i.e., online remote proctoring.

What is online remote proctoring?

Online remote proctoring is the act of invigilating an online exam from any location to eliminate aberrant behavior. It is administered by experienced human proctors, by an AI Algorithm, or both, to maintain the examination process’s integrity.  

It is responsive, flexible, sustainable and robust to overcome the uncertainties posed by any unforeseen disruption.

Trust us when we say, remote proctoring is akin to your sturdy bubble wrap that can assuredly seal those rough bumps often associated with challenges in giving online exams. Its ubiquitous applications and advantages have transformed inundated arguments and queries concerning infrastructure, access, cost, support, accuracy, credibility and relevance.

A majority of education boards turn to technology to streamline their exam process as they improve the evaluation process and are able to manage an ever-increasing number of students seamlessly.

But we’re just scratching the surface here. There is so much more about the idea of adopting this state-of-the-art invigilation technology to eliminate any form of remotely online proctored exam cheating instance. Hence, as online remote proctoring experts, we are here to detail all the tools and advice you need to explore its intricacies.

Whether you’re new to the proctoring ecosystem or are still contemplating the integrity of the service, this go-to guide is an excellent source of information on administering remotely proctored exams. Various practical tips, examples from some highly-informative case studies and discussions on best practices for approaching online remote proctoring with your goals will help you overcome real and perceived challenges in administering remote online proctored exams.

Remote proctoring is a service that simulates the role of an on-site proctor and authenticates the identity of the candidate. It flags any inappropriate conduct to preserve the integrity of the exam. In a remotely proctored exam, candidates can write a test in a far-off location, while the test proctor will be accountable for maintaining the exam’s integrity.

In this comprehensive guide, we’ll cover: 

Chapter 1: 10 unique ways students cheat in online exams

Chapter 2: Virtual Proctoring using Live, Recorded or AI Proctoring

Chapter 3: How Remote Proctoring Software works

Chapter 4: How to Activate Remote Proctored Exams

Chapter 5: Top Online Proctoring Service and Software Providers

Chapter 6: Various Applications of Online Remote Proctoring

Chapter 7: Case Studies of Renowned Universities that Implemented Online Remote Proctoring Successfully

Chapter 8: FAQs

From assuaging concerns about the fundamentals of online remote proctoring to discovering facts beyond the commonly known wisdom, this go-to guide on online remote proctoring will introduce you to a multitude of remote online proctoring possibilities. 

Let’s dive-in.

 


Chapter 1 - 10 Unique Ways Students Cheat in Online Exams

Let us begin with the basic need of leveraging remote proctoring, which is cheating. Academic dishonesty is a breach of ethics. And it is quite prevalent, despite being a deplorable activity.

A popular 2012 Josephson Institute’s Center for Youth Ethics Report, which had more than 23,000 high school students participating in the survey across the US, revealed that more than half of those surveyed admitted to cheating on a test.

Hence, it reaffirms that ethical lapses, such as exam cheating, happen more often than we would like to believe. 

But along with the inclination to cheat, the ways students cheat on exams are equally alarming. The privilege of accessing information technology (IT) has undeniably empowered students to devise smarter ways to outwit proctors while taking examinations. As digital disruption gives new forms to cheating in remote proctoring, knowing the creative ways in which students cheat can help you identify the right solution that mitigates genuine cheating concerns.

Therefore, this chapter’s main objective is to comprehend and elucidate ten unique ways in which students attempt to cheat in remote online proctored exams. Besides, we will also uncover ways remote proctoring technologies help you prevent it. 

 

How Students Cheat Online

 

Let’s get to know a little more in detail how this happens:  

1. Screen sharing/mirroring:

When taking exams from remote locations, candidates use multiple monitors with friends/families simultaneously accessing the exam questions and providing answers on a different screen. This type of online exam cheating involves using screen sharing and mirroring to cheat in tests.

2. Using hi-tech devices:

Ever heard of remote proctoring cheating using cameras? Organizations conducting high-stakes online exams such as CAT, MAT and other competitive examinations were recently quoted saying that test-takers had been using tiny-sized, practically undetectable devices for cheating. Some are smart enough to employ calculators that store formulas and other data, enabling them to score high on the exams.

3. Mobile phones:

Despite explicit anti-cheating rules in online exams, cheating using smartphones is extremely common. Students use mobile phones to store answers, text friends to find answers or take photos of question papers through their connected devices.

4. Enabling auto coding software:

In online programming tests conducted either during school/university examinations or recruitment exams, candidates have been known to use auto coding software to ace the exam. Such software packages create elaborate programs without the candidate having to write a single line of code.

5. Misusing navigation privileges:

Students often misuse easy access to the internet and social media tools for cheating during remotely proctored online exams. They tend to browse the internet, log onto unauthorized websites during the test, paste the questions onto the URL and find the best solution from which they plagiarize.

6. Impersonating:

Making someone else take the test seems far-fetched or an idea borrowed from the plot of the hit TV series ‘Suits.’ But when exams are given remotely online, the chances of a candidate using an impersonator to take the exam on his/her behalf is exceptionally high. There is no need to use any cheating devices or methods; instead, ask a brainiac to appear for the test.

The US Department of Education Office of Inspector General’s Report of 2013 indicates that an estimated US$187 million in federal student aid was likely acquired fraudulently by rings of criminals between 2009–2012, using fake identities of test-takers.

7. Use of external devices:

In online exams, cheating masterminds often use hard drives, USBs, Micro SDs and other external smart devices that are easy to conceal and challenging to detect. Before or during the test, test-takers plug them for easy use, making them standard accessories to online cheating.

8. Presence of family and friends in the exam room:

One of the most common ways of cheating in online exams is having family members or friends help the test-takers from proximity. These helpers are stationed in the same room but away from the webcam or behind the screen. They either write the answers on a placard or whisper it softly to help the test-taker key in the right answers.

9. Copying-pasting and using other keyboard shortcuts:

One of the most conventional forms of cheating in a remotely proctored online exam is copying-pasting the responses. Students often copy-paste the right answers from documents or notepads, kept ready on a separate window before the test’s commencement. These are easy ways of deceiving the remote proctor who has no information about the screen’s activities.

10. Purposely logging out of the test window:

Students tempted to cheat on online tests often try to outdo the system by purposely logging themselves out of the exam. They cite excuses such as intermittent internet connectivity or power cuts to cheat for the answers.

One will often find a few miscreants who will leave no stone unturned to cheat in exams. And unfortunately, if the exam’s fairness is compromised, the result and the evaluation reports would be inaccurate, wrongly reflecting the students’ actual abilities and institutions’ integrity.

Hence, it is not only prudent but also vital to dissuade students from cheating in online exams.

 

How, do you wonder

 

Remote proctoring technology has enabled online exams by preventing these cheating instances.

Right from the extent to the type of technology used- there have been massive advancements in how proctoring technology has enabled a smoother and disruption-free functioning of online exams. The advent of AI has enabled the pedagogy to closely monitor test-takers’ actions and conduct exams with ease. When test-takers know innovative technologies such as remote proctoring solutions are continually monitoring and analyzing their behaviors and activities, they are more mindful of their actions and refrain from attempting to trick the system.

From eliminating logistical hassles, streamlining invigilation and assessment processes to negating issues of academic integrity, remote proctoring has helped enhance the overall efficiency of the examination and invigilation process.

 

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Considering the context mentioned-above, our next chapter explores the proctoring technology in detail. It also elucidates a compelling story of a significant replacement waiting to recreate the same proctoring experience as offline, without raising concerns about safety or faith.

 


Chapter 2: Virtual Proctoring Using Live, Recorded or AI Proctoring

Let’s try to break down the physical examination process and understand the similarities between the online and offline proctoring process before we get into the intricacies of remote proctoring technology and its features.

Traditional exam invigilation is where an invigilator conducts exams at physical testing centers. There is a fixed date, time and venue for the exam wherein the invigilator and the applicants are face-to-face during the supervision.  

Now online remote proctoring, as explained in our introduction, is akin to an actual classroom setting.  

Let us take a step-by-step approach to understand how the remote proctoring technology simulates physical invigilation in an offline examination process.

 

divided the remote proctoring process into two parts

And with each component, we’ll compare online with face-to-face invigilation to elucidate how virtual proctoring ensures the same accountability levels.

 

1. Before the exam proctoring:

 

What happens when an applicant goes to a test center to take the test?

He/she has to confirm his/her candidature with a valid ID card, such as a school ID, voter registration, social security number or Aadhaar card. Further, the applicant must be authenticated against the previously submitted registration record to verify to the examiner that the registered person is the genuine applicant and not an impersonator.

The identification process is the same in a virtual proctored exam.

Candidates need the following to take an online remote proctored test from any location:

  • A suitable device (desktop PC/laptop) with a functional webcam and a microphone
  • Internet connection with at least 512kbps speed
  • The latest version of Google Chrome, Mozilla Firefox, or other such browsers

 Online Remote Proctoring

 

A 3-point candidate authentication system is initiated as soon as the test-taker clicks on the test link to ensure only a genuine test-taker takes the exam.

The prerequisite being, test-takers have to allow for sharing their screen, video and audio, following which:

  • First, the webcam asks the test-taker to click his/her photo.
  • Second, he/she has to show his/her valid ID proof to the camera.
  • Third, manual proctors available round-the-clock verify every applicant's photo ID against the previously shared registration detail to attest to their legitimacy.

Mercer | Mettl's 3-point candidate authentication system

 

 

(In certain cases wherein it may be difficult to identify a test-taker’s details, the proctoring team promptly shares the details with the university’s admission team to resolve the discrepancy instantly.) 

 

2. During the exam proctoring:


In a center-based exam, test-takers take their designated seats, and the exam commences. Physical invigilators closely monitor each test-taker’s behavior and environment. They are incredibly vigilant and scout for even the minutest of discrepancies. From start to finish, the invigilators pay attention to every detail, ensuring the exam session’s validity while eliminating any cheating instance or the possibility of error to enable a smooth exam-taking experience.

Now, how are online exams/tests proctored if this is the scenario in offline invigilation?

During online exam proctoring, proctors using AI-proctoring software monitor:

  • The test-taker’s behavior
  • The test-taker’s screen
  • The test-taker’s environment

Let’s elaborate:


i) Monitoring the test-taker’s behavior


An online examiner can monitor every action and activity of the test-taker remotely, in the following ways:

 

Types of online remote proctoring solutions

a) Live proctoring:

Live proctoring is much like an actual classroom setting or real-life-like exam setting where an online proctor invigilates the examinees live. Proctors can choose to monitor multiple candidates either through a one-to-many view or a one-to-one view. In case they find anything suspicious during the live online proctoring session, they can intervene in real-time. For instance, Mercer | Mettl provides a two-way live chat option, enabling the invigilators and the test-takers to chat with one another to allay suspicions or queries during the live proctored exams.


How Does Live Online Proctoring Work?

 

The requisite for enabling a live proctoring exam is finding a professional proctor to monitor applicants from start to finish.

Experienced proctors can supervise between 16-32 test-takers simultaneously who are extremely vigilant during the live proctored exam to create a cheating-free environment. Additionally, their familiarity with the exam’s rules and regulations ensures test-takers follow the guidelines diligently.

In case the exam administrators feel the need to supervise proctors, companies such as Mercer | Mettl can enable the Super Proctor feature during the proctoring drive. 

Super Proctoring provides end-client visibility in a live proctored drive. One or multiple Super Proctors can supervise the proctoring exam drive and ensure efficient proctoring. This assures the examination administrators of a compromise-free examination process, without any questionable instances by the proctors supervising the examination. 

b) Recorded proctoring:

There is no need to monitor the test-takers in real-time in recorded proctoring. The screen-share and audio-video feeds of the examinees are recorded throughout the test. A proctor or an official scans the recordings in the fast-forward mode and reads for red flags or any suspicious activities via annotations. The system is free from schedules and vocational limitations, but human intervention is still needed for a review, making it comparatively expensive and difficult to scale. It is also known as a webcam-proctored test.

c) Automated proctoring:

Automated proctoring, also known as auto proctoring, is an advanced form of virtual proctoring that is AI-enabled to ensure minimal chances of error and over 95 percent accuracy in predicting distractions or other suspicious activities.

A proficient online auto proctoring system considers human proctors’ observations using an algorithm. It can replicate the way humans process information and make the right decisions. For instance, an auto-proctored online test works in both live and recorded settings. Hence, in live proctoring, it shows live feed and flags to live proctors and generates recorded feed and flags for later viewing in the case of recorded proctoring.

AI-proctoring eliminates the most glaring vulnerabilities with a dynamic set of anti-cheating features.


ii) Monitoring a test-taker’s screen and system
:


That was all about candidate behavior, visible on the video. What about the on-screen activity? If you remember, Chapter 1 of the guide detailed the unique ways students cheat in online exams, which included exploiting navigation privileges or using online resources for cheating on-screen.

The best way of preventing candidates from gaining an unfair advantage online is by activating a navigation control feature called the Secure Exam Browser. This next-generation anti-cheating lockdown browser helps to host a test in a highly secure and safe environment by preventing on-screen cheating. Once students begin their online proctored exam, their screen is put in a kiosk mode that prevents: 

  • Opening of new browser tabs/incognito tabs/ windows on the browser. 
  • It even restricts keyboard functions, such as Alt+Tab/ Cmd+Tab/ 3-finger swipe
  • Blocks copying/pasting content 
  • Automatically closes all running browser tabs

This makes it impossible for the candidate to cheat on-screen. Subsequently, during virtual proctoring, everything is recorded for future reference, accessible only to authorized personnel at any time.


iii) Monitoring the Test-Taker’s Environment:


We’ve monitored candidates’ behaviors and their activities on-screen. However, we’ve not yet granularly verified their test-taking environment. What if the test-taker has hidden some chits nearby, or a family member is sitting behind the computer screen, ready with a list of answers. How will the proctor come to know if he/she doesn’t check the environment? Here’s how:

a) 360-degree live-feed capturing:

Virtual proctoring uses a technology that involves employing a camera that can capture a 360-degree view of the room or venue where the test-taker is attempting the exam to prevent remote proctoring cheating. The test-taker is provided with either a 360-degree video capturing webcam that he/she attaches to his/her computer screen. Or, the test-taker has a headgear with a camera attached to capture his/her gaze and observe things that he/she is looking at during remote proctoring assessment. Both these cameras allow the live proctor or the AI-proctoring software to view areas beyond the laptop/webcam feed coverage, providing an extra layer of security during virtual exams.

b) Audio proctoring:

After the invigilator gains access to your examination’s live video feed, audio feed is another element needed to ensure high-levels of exam integrity. Without any audio, the remote proctor is unable to monitor the background noise. Hence, this challenge is addressed using AI-based audio proctoring software. An audio proctoring software scans the test-taker’s physical environment for additional sounds or noise using the microphone. It ascertains the differences between sounds that can and must not be in a testing environment. After a certain threshold limit, if any unexpected sound continues, the software will flag it as a violation, which will reflect in the candidate’s credibility index report.

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Chapter 3: How Remote Proctoring Software Works

We believe the previous chapter assuaged your concerns and established the uncanny similarities between face-to-face vs. online proctoring.

Moving forward, we realized that many of you have often asked, “what is the online proctoring system,” and what does it entail? What are its components? How does it function, etc.? Hence, we have outlined the technical workings of remote proctoring software in this chapter.

Even though proctoring is just like any other invigilation process with similar levels of accountability as in-person proctoring, the mechanism is rather distinct.

Here’s how a remote proctoring system operates:

After mining and analyzing a hoard of data on patterns and trends concerning test-takers’ behaviors, an AI algorithm is trained by experts to assist in proctoring. AI empowers the system with predefined parameters to gauge test-takers’ behaviors and movements. The AI’s advanced algorithms enable it to predict, flag and register even the minutest of discrepancies and suspicion.

This AI algorithm is then created into logic or reasoning and embedded into the system. Hence, when auto proctoring is initiated, the AI imbibes the captured information to process and assess, just like a human proctor. This logic is customizable. Blueprints are created with logic for the algorithm to ascertain and highlight various discrepancies after understanding the learning and measurable outcomes from respective exams.

The system must receive the following to ensure a seamless auto proctoring experience:

  • A glitch-free video feed: A computer with an operational webcam that must be switched on throughout the test’s duration.
  • An excellent audio feed: A functional microphone that must be switched on during the test.
  • Continual recording: Every proctoring session is recorded for future reference and can be viewed later using the proctoring software.

For instance, Mercer | Mettl has a proprietary algorithm – the ‘Credibility Index‘ – which is an excellent predictor, providing administrators with the most relevant results. Credibility Index auto-generates a report that highlights the test-takers’ integrity scores for a proctored session. Valuations are showcased as high, medium and low, allowing examiners to swiftly identify and filter out those who may have resorted to cheating.

How Is The Credibility Index Calculated?

The Credibility Index takes inputs from proctoring flags and the ‘test-finish’ status.

These flags and conditions are and not restricted to:

  • Visual proctoring flags

 

Visual proctoring flags

 

Online browsing tolerance (It indicates the number of times test-takers attempt cheating using on-screen aids such as opening unauthorized websites, accessing blacklisted software/third-party applications, enabling browsers and cheating tools.) 

When enabled, online browsing tolerance locks test-takers’ test screens once they begin their remotely online proctored exam. This lockdown mode prevents them from opening new browser tabs/incognito tabs/windows. It blocks functions such as copying/pasting and restricts keys such as Alt+Tab/ Cmd+Tab/ 3-finger swipe. It also prevents access to secondary devices, such as cables, hard drives or external devices such as the USB or internet dongle, during the exam. If test-takers have already synced any such device before the test or attempt to sync them during the test, the AI will either not commence the test or immediately terminate it and log out the test-taker. The disabled external ports also prevent bypassing or illegal booting.

 


Chapter 4: How to Activate Remote Proctored Exams

Thus far, we have conclusively established and detailed the background of online remote proctoring. Let us now understand how an educational institution seeking to implement this remote technology will go about it?

A remote proctor, also known as an online proctor, is appointed to maintain the decorum during the online examination as per exam regulations. The proctor has to use remote proctoring software to monitor candidates to prevent cheating on exams. The proctor also verifies the identity of examinees at the beginning of the test.

A remote proctoring software can be initiated in either of the two ways:

  • For institutes that own a platform or LMS (Learning Management System), proctoring can be added as a service to the existing platform.  
  • If you don’t have a platform, proctoring also comes integrated with the platform.  

 

online remote proctoring service

 

Let’s elucidate them for you.

1. Proctoring integrated with a platform:

This is applicable for institutes that do not have their own LMS or platform to conduct the examination. Hence, they will require both – the platform and proctoring. In such a combination, academia gets an end-to-end digital system where professors can set exams, schedule exams, manage candidate slotting, conduct exams and then deliver results. A dedicated admin dashboard shares detailed analytics and log and video recording of the entire process for anytime review. A complete suite of pre-configured proctoring technologies is embedded into the platform, offering a robust security mechanism.

Multiple vendors enable proctoring of exams, assessments, quizzes and remotely proctored certification exams effortlessly from various locations, globally, on the platform. (Discussed in detail in Chapter 8)

2. Proctoring as a Service:

For institutes that already possess an LMS or platform but need only a seamless layer of proctoring technology can get proctoring added as a service.  

There are two ways of integrating remote proctoring service onto any LMS or system:  

 

Remote proctoring service type

 

a) By using LTI (Learning Tool Interoperability) extensions. For instance, Mercer | Mettl integrates its proctoring services online with over 250 LTI-compliant systems instantaneously. With a single protocol, any platform can have its sophisticated Mettl Proctoring as a Service (MPaaS) software within minutes.

MPaaS is already compatible and available on Canvas, Blackboard and Moodle via a Google Chrome Extension.

 

online remote proctoring solution

 

b) The other way is via deep integration. For instance, Mercer | Mettl will expose its REST APIs to integrate with any system and enable the proctoring services online. It takes up to a week or more for it to set up. Clients who require a custom proctoring workflow or have a Non-LTI LMS or web platform can opt for deep integration.

We genuinely believe that your curiosity about remote proctoring must have piqued by now. Hence, you ought to know about the diverse range of online remote proctoring software packages on the market that can help you secure your online remote exams. Our next chapter will bring you closer to the perfect solution for that impeccable test-giving experience.

 


Chapter 5: Top Online Proctoring Software and Service Providers

The market today is replete with a myriad of proctoring service providers. These superlative providers are intensifying the competition and improving the processes concerning online exams with automation, standardization and efficiency. From those providing a state-of-the-art online proctoring platform, sophisticated online invigilation services to those sharing detailed student/candidate performance and diagnostic reports, how does one shortlist an end-to-end online proctoring software provider? Similarly, the proctoring purpose for an examiner is very different from an educator as well as a recruiter, so how does one make that critical distinction is the question. 

Well, it’s simple. Choosing the best global proctoring systems provider depending on your requirement begins with understanding the top features needed in a remote proctoring system.

A practical rule of thumb is to stick to these three considerations to proctor exams:

Anti-cheating Proctoring Tools:

A proctored exam taken from anywhere in the world should provide similar accountability levels as an in-person exam for test-takers. Hence, state-of-the-art anti-cheating tools to ensure strict invigilation online is critical. Any proctoring solution provider that you choose should have an AI-based algorithm capable of detecting dynamic digressions and suspicious cases with over 95% accuracy. From verifying each test-taker’s identity, disclosing non-visibility of the face/ presence, detecting mobile phones, an additional person’s presence, to catching a distracted eye movement – the best proctoring solution provider’s anti-cheating mechanisms should negate all possibilities of malpractices during a remote proctored exam. Additionally, the provider should also offer a secure browsing feature to eliminate concerns about on-screen remote proctored exam cheating.

 

Mettl Secure Browser

LMS or HMS Integration:

Another feature that helps shortlist the best proctoring solution provider is the vendor’s ability to provide almost instantaneous proctoring integration with any LMS or hiring management system. This means once a proctoring software is integrated with the LMS or HMS, the proctoring platform will have a much-needed layer of invigilation, comprising credible anti-cheating features, insightful analysis and instantaneous report generation. This integration streamlines exams’ delivery and eliminates technical adaptability issues. Today, proctoring services are available as a Chrome plug-in-play, allowing exam administrators and faculty to customize and initiate proctored exams without leaving their environment.

Insightful Analysis:

Besides technical challenges, it is vital to maintain the examinations and the university’s integrity while ensuring proctoring’s sanctity. Hence, the remote proctoring solution provider you choose must provide automated, instantaneous and most relevant results. Whether a test-taker’s integrity report or an account of the score report, the remote proctoring software should be adept at sharing granular insights with real-time validation.

 

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Now, based on the above information, we’ve listed the top seven remote proctoring system providers in the market.

The Top Seven Proctoring System Providers Are:

  • Mercer | Mettl
  • PSI Services LLC
  • ProctorU
  • Examity
  • Proctortrack
  • Proctorio
  • Talview

Here is an interesting online remote proctoring system and software comparison table to help you make the right decision: 

 


Chapter 6: Various Applications of Online Remote Proctoring

 

Online remote proctoring services

 

The COVID-19-induced disruption has had a pernicious impact on educational continuity, forcing universities and institutions globally to consider either suspending high-stakes national entrance, semester and recruitment tests or postponing their academic calendars. This would have had dire repercussions on students who were on the threshold of completing their education and about to commence their professional journeys. But the option of remote proctoring of online exams brought much clarity to the uncertain landscape as it addresses all educational continuity-related concerns. Without compromising safety and well-being, remote proctoring with its location-agnostic, robust anti-cheating features enabled universities and institutes to safeguard countless futures by conducting extremely secure online examinations with high integrity.

But, in case you assume that remote proctoring is best suited only for online exams, it’s time to change that perception. The truth is, proctoring applications are expanding at breakneck speed. In a not-so-distant-future, it would be difficult to undermine the benefits accorded by remote proctoring technology even by the most ardent votaries of pen-and-paper-based exams. Whether it is to streamline the workflow, ensure continuity or simply communicate, proctoring technologies are changing the way everyone works and interacts with one another.  

Here are some extremely well-received use cases of online remote proctoring technology:

1. Companies: Pre-employment Assessment:

When shortlisting top talent, organizations can leverage live proctoring to test and evaluate multiple candidates by making them take an online assessment as a filtration process. While technical screening verifies each candidate’s fundamental and advanced skills, live proctoring ensures they do not indulge in untoward activities. Pre-employment assessments are beneficial as they do away with time-consuming interviews with applicants that are neither qualified nor suited for a particular position. This reduces the logistical inputs, reducing the cost and time-to-hire for the recruiters.

Apart from pre-employment remote proctoring assessments, companies can leverage the remote proctoring software for internal purposes, such as training needs identification, learning and development and skills gap analysis, etc.

2. Remote Employee Monitoring:

At a time when work-from-home has become a norm, remotely monitoring thousands of employees is one of the foremost challenges facing the BPO industry. It is a challenge to gauge whether remote employees are working diligently. Subsequently, they also need to monitor employees’ performance to maintain their performance levels. Hence, organizations employ online remote proctoring technology that records all the activities of a person sitting in front of the computer screen by using the computer’s web camera. This reliable and resilient software solution makes the WFH scenario effortless and result-driven. Organizations can revisit the recorded video file anytime to ascertain employee behavior at a particular date and time.

3. Certification Programs:

Varied Massive Open Online Courses (MOOCs), offering digital learning programs by prominent institutes are available across multiple online learning platforms. Such courses have enabled significant student engagement, allowing them to acquire knowledge without considerations, such as their presence in the classrooms or physical distances. However, as the certification exams are online and attempted remotely, institutes can enable online remote proctoring with a robust anti-cheating invigilation mechanism to ensure those attempting the test can take their exam remotely, without resorting to unfair means. In such cases, experienced proctors are available round-the-clock to undertake proctoring across time zones. From attesting a test-taker’s authenticity to maintaining the quality and rigor offered in a center-based exam, remotely proctored exams provide a safe alternative to all.

4. Industry Certifications:

Remote proctoring negates violations that undermine an organization’s prestige and legacy. It upholds the credibility of the on-the-job training certification or a candidate’s professional credential-related to upskilling or reskilling. It offers an unbiased testing experience with the utmost flexibility and security.

5. Government:

The government provides social welfare to its people, and various schemes and programs are designed to achieve them. Remote proctoring plays a crucial role in ensuring all of the above are administered quickly and easily with increased coverage and convenience. Let us explain this with an example where a company played a vital role in providing online remote proctoring solutions.

PMGDisha is a GoI initiative, with Mercer | Mettl as the technology partner. This program aims at digital literacy (how to create an account, how to transact using the internet, etc.), and assessments are conducted on Mercer | Mettl’s platform after the training, with remote online proctoring, to validate their learning.

 


Chapter 7: Case Studies of Renowned Universities

You may be keen on deep-diving into a particular case that elucidates how remote proctoring’s deployment enabled leading academia to regulate its educational landscape with a future roadmap. 

Here are some quantitative examples that showcase the prowess of remote proctoring in maintaining educational and examination continuity, also safeguarding the sanctity of the examination initiative.

 

#1 Institute: IIM Bangalore


Mercer | Mettl helped IIMB proctor over 1.2 million learners spread across 190 countries.

  • Use Case: IIMB’s preeminent digital learning programs’ examinations required a dynamic end-to-end platform to overcome operational complexities. Test-takers could use creative means to trick the system and ace their remote proctoring exams. Any such violation would have undermined the institute’s prestige and legacy. 
  • Solution: We provided IIMB with an airtight solution to prevent candidates from attempting the remote proctoring test while resorting to unfair means. We pre-configured the proctoring technology onto their legacy LMS with a stricter focus on monitoring, analysis and scrutiny to maintain the institute’s values. 
  • Impact- 95%+ accuracy negated any possibility of malpractice during the online remotely proctored exam. IIMB’s brand integrity remained intact with perfect quality, conduct, and the administration of online exams as 1.2 million learners spread across 190 countries took the exams seamlessly.

 

#2 Association: All India Management Association (AIMA)


Mercer | Mettl’s remote proctoring technology-enabled AIMA
(the national apex body of the management profession in India) to give the prestigious MAT (Management Aptitude Test) online for 35000+ students across the country.

  • Use Case: It was a prestigious and high-stakes test, attracting large numbers of applicants from tier-3 and tier-4 cities. Hence, a robust and scalable platform was required to ensure the test-takers’ performance and experience remained intact. It also had to ensure the credibility and success of the exercise without technical glitches.
  • Solution: Catering to AIMA’s every concern, we offered state-of-the-art proctoring features on a robust platform. The dynamic solutions created a watertight environment, negating any possibility of remote proctoring cheating and assuaged its concerns about scale and credibility.
  • Impact: The participation rate in the offline mode was a lowly 37%. The remotely proctored exams enabled a significant uptick in the participation rate, with numbers clocking as high as 45 percent, which assumes greater significance given the massive headcount. Over 35000 applicants transitioned online seamlessly without any technical or operational glitches, with a notable gain in participation from tier-3 and tier-4 cities. 

 

#3 Howard University


Mercer | Mettl’s platform and proctoring solution 
ensured a successful and seamless online drive for Howard University’s National Competitive Fellowship Award amid the pandemic 

  • Use case: With rising COVID-19 cases, the varsity and applicants faced significant disruption as all admission-related activities had to be suspended. To continue the academic excellence of its fellowship-program online, the University mandated a secure and dynamic platform with live proctoring as a feature offering unquestionable integrity.
  • Solution: After comprehending the challenges of Howard University, Mercer | Mettl offered it sophisticated technology, tailored to its needs- The Online Proctoring and Examination System. It was integrated with live proctoring feasibility, AI-powered anti-cheating solutions, secure browser control and a focus on stringent cybersecurity protocols.
  • Impact: Howard University was able to seamlessly host its National Competitive Fellowship Award program without any breach in the integrity, credibility or the reputation of the exam and the University. The faculty saved around 40 hours, which was a significant achievement, enabling them to focus on more pressing and rewarding concerns. Those creating the exam also found the system extremely easy to use.  There were no reports of delivery problems, internet issues, or slowdowns, ensuring smooth and end-to-end delivery of exams for all stakeholders.

Feel free to check out some more interesting insights from leading industry experts and learn in detail about their online remote proctoring experience. 

 


Chapter 8: FAQs

Unable to ask or find answers to questions on online remote proctoring? Well, if that’s hindering your transition, we’ve listed the solutions to all the possible problems that online examiners, proctors and students have concerning remotely proctored exams, remotely proctored tests, or the efficiency of online remote proctoring services, to name a few. 

 

Is there any change in the examination experience for a student when taking the exam remotely?


Ideally, once you get the hang of the remotely proctored test, you will not feel any change in experience or hassle in taking exams online. 

 

How safe is the data submitted during a remotely proctored exam? What about privacy?


A viable remote proctoring solution provider will have a sharper focus on regulations such as Europe’s General Data Protection Regulation (GDPR) and ISO certification to strengthen data privacy. Databases, where the personal information, exam records and other sensitive details of test-takers and clients are gathered, are stored in an uncompromisable maximum security storage environment.

 

Can you cheat on an online proctored exam?


No, you cannot cheat in a remote online proctored exam. Leading
online proctoring service providers offer stringent anti-cheating measures in remote proctoring tools, making it near impossible for assessees to indulge in malicious behavior. Mercer | Mettl’s online remote proctoring services negate remote proctoring cheating, ensuring that virtual remote exams occur in a secure environment. 

 

What is a remote proctored internet-based test meaning? 


A remote proctored internet-based test means that a remote proctored test mode requires a basic internet connection, a webcam and a microphone-supported computer to initiate a remote proctoring test. 

 

What is a remote proctored online solution? 


A remote proctoring solution is one that enables academia to host safe virtual exams and allows students to take them from anywhere in the world, including their homes. 

 

Can a remote proctor see your screen?


No, a remote proctor cannot see your screen during a remote proctoring test. But, the proctoring solutions provider does provide the proctor with tools that can restrict any on-screen activity. One such remote proctoring tool is Mercer | Mettl’s
Mettl Secure Browser– which monitors an examinee’s screen and eliminates the possibility of remotely proctored cheating on the computer. 

 

Can you take a proctored exam at home?


Yes, you have the freedom to take a proctored exam from home or any other place, provided it is a complacent environment free from fraud.

 

Can online tests detect cheating?


Yes, online tests are capable of detecting cheating if they are undertaken using proctoring technology. The right proctoring tool integrated with state-of-the-art technology will efficiently detect as well as predict cheating.  

Please check this link out for a more exhaustive list of FAQs for a more detailed understanding of the subject of exam proctoring.

 

infographic

 

So this is our complete guide book on online remote proctoring

We believe that this handy piece offered you clarity and negated your concerns, preparing you to confidently embrace the future of examinations.  

Now let’s turn it over to you.

What did you think about this guide? 

What piques your interest the most when it comes to online remote proctoring?

Is there something you’d like us to include? Let us know by leaving a comment below.

Originally published December 4 2019, Updated March 3 2021

Shirisha Jain

Written by

Shirisha has been helping countless brands gain traction with her content. Her deep understanding of the education sector and sound knowledge of technical skills have helped her structure the most creative solutions for key stakeholders. Shirisha has also ghosted pieces for several industry honcho’s successfully published both online and offline. When she's not keeping up with the world, you're sure to find her catching up on bollywood stories or gramming for fun.

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